Smart messaging software for customer support
Wednesday, August 1, 2018
Long Description The way customer conversations and support is done has been broken, redundant, and time and cost inefficient. And Kommunicate aims to correct it. Kommunicate is a modern customer communication software for real-time, proactive and personalized support for growing businesses. Kommunicate is a one-stop solution for all your customer support problems. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, website chat, support agents, team conversations, customer delight aspects all at the same place. Kommunicate comes with a bunch of features that ensures a delightful experience for your customers and helps you convert website visitors into active users: Real-time support: Make it easier for your visitors and users to reach you with an instant website and in-app support. Message Shortcuts: Quickly respond to generic user queries using message shortcuts. Easily create and manage templated messages from your dashboard. Welcome Messages: Create custom and conditional welcome messages based on whether your customer support agents are online or offline. Bot Integration: Automate and speed up your customer service by integrating AI-powered chatbots. Provide a real-time solution, reduce response rate and delight customers. Conversations: Manage all your customer queries from a centralized dashboard. Easily manage and assign agents to cater user conversations. Dashboard: A powerful dashboard to see, analyze and act upon your customer conversation data. Helps you analyze the performance of support agents as well. Team: Manage team roles, group conversation and internal team conversations at the same place for quick and efficient support. Dynamic FAQs: Curate a customer-driven knowledge base that is based on the frequency and popularity of questions asked and keywords searched.
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