Blackbay

Leading Electronic Signature Solutions

Friday, November 13, 2015

Customer expectations have changed drastically regarding the delivery of goods. The explosion in online shopping has led to increased consumer demand for better levels of home delivery service. In fact, the delivery phase of any online order is rightly seen as being critical to its success, and this has led to numerous innovations, including parcel tracking and electronic signature capabilities. It remains a key consideration for consumers with a recent UK consumer home-delivery survey finding that half of online shoppers admitted that their buying patterns might have been influenced by comments about delivery on social media platforms. When you think about it, the courier responsible for delivering the goods you order online is usually the only person you have any interaction with. It is vital that they are able to provide a level of service that meets your expectations because their performance is linked to that of the retailer and plays a key role in your decision to buy online from them again. This is why logistics companies and other firms whose reputations rest on their delivery service are investing in enterprise mobility solutions, such as parcel tracking and electronic signature. It is not enough to simply execute delivery; the process from dispatch to delivery must be managed as one end-to-end track & trace process. Consumers, be it individuals or other businesses, want to see that their consumer delivery preferences have been accounted for in dispatch and that a DPD predict can estimate when goods will be delivered to the home or premises. At the point of delivery, those working in supply chain and field service operations have to be able to track & trace the items they are delivering and this is made possible through parcel tracking and electronic signature software solutions.