Zonka Feedback

Customer Feedback App for iPad, Android, Email, SMS & Online Surveys

Monday, August 27, 2018

Zonka is one of the most powerful and complete feedback management software that is super-easy to use and deploy. It empowers businesses to tap into customer feedback via multiple survey channels. It not only helps collect feedbacks, Zonka aims to simplify and automate the entire feedback management process. From capturing feedbacks, understanding detailed reports and taking actions on responses, Zonka’s goal is to effectively help deliver an uncanny customer experience. Collect Feedback using Tablets, Website, Email and SMS- Zonka is a multi-channel feedback management app. It enables businesses to capture customer and employee feedback via multiple channels that include on-premises feedback via tablets, kiosks, & smartphones and conduct surveys online via the web, mobile apps, email and SMS. Industry Metrics: NPS, CES, CSAT and Custom Rating Scales- While Zonka is being used by industries of different verticals to cater to all sorts of target audience ranging from patients, employees, students and more, it primarily is designed to power up customer feedback management. Zonka is heavily loaded with essential features to collect, understand and action key customer feedback metrics such as NPS, CES, CSAT and other custom rating scales thereby giving back control to businesses to listen clearly to customers’ voice and grow. Creating surveys & feedback forms- Zonka’s elegant and super intuitive WYSIWYG survey builder helps create beautiful surveys that demand attention and ensures maximum response rates. With tons of premade survey form templates, multilingual capabilities, logic supported survey forms, ability to practically customize anything and so much more, setting up a survey takes 5 minutes flat. Comprehensive reporting & detailed insights- Zonka provides detailed feedback and survey insights through its reporting dashboards that include NPS, CSAT, CES score analytics, comparative reports, multi-location and chain performance reports, staff performance indicators among so much more. It has some really powerful enterprise capabilities like device tracking, extensive custom & ready integrations, real-time alerts, integrated military-grade security that large businesses with multiple locations and chains love but that are available to everyone.