A simpler, smarter service desk


Monday, July 3, 2017

Spoke is a new kind of service desk that is designed to be used by the whole company. Coworkers can file requests by email, SMS, or their favorite chat app. No need to find the right URL, fill out complicated forms, or remember to check the knowledge base. They simply ask for what they need, and Spoke will either answer them on the spot or route their request to the right team. Spoke uses AI to find fresh, relevant answers and gets better at helping people on its own. Instead of answering the same questions every day, focus on the work that matters to you. With Spoke, you can reply faster, help more people, and make your day a little more enjoyable.


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