Customer Thermometer

1-click customer feedback via email

Saturday, December 26, 2015

Customer Thermometer is a fully flexible customer satisfaction rating system. You can embed a range of private satisfaction rating buttons - from traffic lights to smileys to seasonal and holiday icons - at the foot of your emails, tickets and threads. You can even create your own buttons. When customers click to rate your support or service, their feedback is instantly registered, meaning even if they don't fill in any further detail on the landing page, you are still able to track their views on your service. All clicks and comments are posted back to your account in real time. You can also set up our service to: -alert you, or any group of individuals, to unhappy customers via instant email or iOS/Android alert -insert custom fields to pull through agent names, product names, country/territory names, or any other data you wish to report on -see a real time dashboard of feedback trackable to both individual customers and the agents who served them -integrates with all leading cloud customer applications including Salesforce, Zendesk, Desk, Gmail, Outlook, and many more