Friday, April 14, 2017
Online Surveys have become stale and customers are bored of filling them in. The tools companies are currently using to measure customer experience is actually having a negative impact on this experience. Wizu is a conversational UI that will help companies measure and improve customer experience in a truly engaging way. Companies can invite customers to a conversation with a chatbot that will be personalised to them. The bot will use AI technology to understand customer emotion offering deep insight and will also help customers feel their feedback is important by taking action against complaints. Wizu can measure NPS, CSAT, CES and can be used for Voice of the Employee as well as Voice of the Customer. The conversations can be had across all stages of the customer journey and companies can customise the bot and the conversation to match their branding. Wizu also offers a range of dashboards and case management so that companies can not only get great insight but can easily take ownership of feedback and share action taken with the respondents.